Target audience
Managers and individual contributors operating at various levels within the organisation
The ideal group size for this course is 10–15 participants.
Competences
- Problem analysis
- Decisiveness
- Creativity
- Organisational awareness
Duration
In-class
2 days
About this training
The world becomes more complex and our work increasingly interdependent — solving problems and making decisions is more challenging than ever before. The rational application of tools and algorithms no longer suffices. It involves an active interest in what drives stakeholders in and around the decision-making unit. A structured approach to problem-solving enables you to broaden your range of creative solutions and ultimately make higher quality decisions. You will also become more comfortable dealing with uncertainty and ambiguity.
During this course, you will work with a challenging and complex case from your own work environment. In doing so, you will become aware of your own preferences and pitfalls. You will conduct an exploratory stakeholder analysis to map the problem environment and assess the potential impact the problem can have. This will ultimately lead to a SMART problem definition that is a clear entry point for your data collection.
During the second day of the course, you will delve deeper into root cause analysis and select the cause on which you wish to focus. You will practice generating a broad range of ideas for new solutions and bringing them back to practical approaches. This gives you solid ground for sustainable solutions which are supported by stakeholders and which may have great impact in your organisation.
Learning outcomes
- Select and define problems, assessing their wider consequences and impact
- Assess different stakeholder perspectives, risks and barriers to action
- Take informed decisions and feel comfortable dealing with uncertainty and ambiguity in decision-making
- Contribute confidently to group decision-making
- Analyse problems to Identify root causes
- Identify realistic solutions to achieve continuous improvement
- Be creative in the development of these solutions
We tailor our courses for you.
& if you’re looking for a learning journey, we can build one with the keystone trainings — following our globally recognised methodology.
Let’s start a conversation on how we can best serve your people and your organisation.