Target audience
Managers and individual contributors operating at various levels within the organisation
The ideal group size for this course is 10–15 participants.
Competences
- Negotiating
- Tact & sensitive behaviour
- Conflict management
Duration
In-class
2 days
Online
4 x 4-hour modules
About this training
Communication plays a key role in our professional lives. Research suggests that enhanced communication skills are one of the top skills demanded by employers. Communication especially plays an important part when it comes to business, and can actually define make-or-break moments during business transactions.
Perhaps you sometimes feel that your voice isn’t heard — not because it isn’t loud enough, but perhaps your message isn’t effective enough. In this course, you will have the opportunity to uncover your potential and develop new competencies, in order to become an effective communicator, with your team, managers, or clients. You will learn how to say the right thing at the right time, and how to use the appropriate channel to get the desired impact.
Learning outcomes
- Improve your communication style at work
- Understand the key factors in business communication
- Improve your interpersonal skills
- Make your voice and message heard with verbal effectiveness
- Use and understand body language cues in formal and informal conversations
- Craft e-mails and reports that generate positive reactions
- Facilitate effective meetings, offline and online
- Efficiently use questions, active listening, feedback and feed forward with your co-workers, managers and/or clients
We tailor our courses for you.
& if you’re looking for a learning journey, we can build one with the keystone trainings — following our globally recognised methodology.
Let’s start a conversation on how we can best serve your people and your organisation.