Target audience
Managers and individual contributors operating at various levels within the organisation
The ideal group size for this course is 10–15 participants.
Competences
- Conflict management
- Tact & sensitive behaviour
- People-oriented leadership
- Giving feedback with respect
Duration
In-class
2 days
About this training
Conflicts, external and internal, have the power to shape work environments when not addressed appropriately. Knowing how to identify, approach, and solve conflicts will enable you to find the best course of action in building productive relationships and teams. In this course you will experience how your conflict style affects the way you interact and perform when conflicting viewpoints, attitudes, and goals emerge. You will learn to ‘tune in’ to potential internal conflicts that keep you from adequately approaching external conflicts. During role-playing sessions your will learn and practice your understanding of conflict styles, telling signs, and techniques and methods for resolution — so that you can stay connected with your needs and values while treating the other as an equal.
In this course you will learn how to resolve conflicts and build mutual understandings that last. By addressing any potential internal conflicts, you will strengthen your ability to solve external conflicts in a way that is sustainable and respectful to all sides involved. Your work and personal life will benefit significantly as you discover effective ways to maintain and nurture healthy relationships.
Learning outcomes
- Determine the causes of conflicts and identify the signs of a potential conflict
- Understand how a conflict can evolve, in the absence of efforts to resolve it
- Understand the conflict management model and recognise the best solutions for different types of conflicts
- Apply the 8-step technique for resolving conflicts
- Evaluate the steps that a manager has to take when there is a conflict between them and their team
- Efficiently solve tense situations created by difficult subordinates
- Identify the activities you can fulfil in order to build and maintain a healthy working environment
We tailor our courses for you.
& if you’re looking for a learning journey, we can build one with the keystone trainings — following our globally recognised methodology.
Let’s start a conversation on how we can best serve your people and your organisation.