Communication skills

Target audience

Managers and individual contributors operating at various levels within the organisation.

The ideal group size for this course is 10–15 participants.

Competences

• Active listening
• Verbal communication
• Tact & sensitive behaviour

Duration

In-class
2 days

Online
4 x 4-hour modules

About this training

Communication is not just about exchanging information. It’s about conveying your message effectively and understanding the impact it might have on other people. In this course you will experience how your underlying beliefs shape the way you compose yourself and how you interact with others. You will also learn to read verbal and non-verbal behaviour. During interactive exercises, your will practice communicating effectively even in difficult situations, without compromising the relationship and without deteriorating trust. The task is to stay authentic to yourself and respectful towards the other.

In this course you will learn how to communicate with confidence and bring valuable contributions to your conversations. By connecting with your values, talents and ambition, you will strengthen your ability to bring your message across authentically and successfully. Your work and personal life will benefit significantly as you discover various styles to handle different situations.

Learning outcomes

• Increase self-knowledge and skills concerning communication patterns and basic communication principles
• Adapt your communication style to the person and situation, increasing your success in communicating effectively and obtaining your goals
• Deliver bad news in a clear yet respectful way
• Deal with difficult behavior, and interfere effectively, whilst staying true to your values and personality
• Be sensitive to cultural aspects in verbal and non-verbal communications
• Deliver and receive feedback
• Analyse and overcome communication difficulties and barriers in an increasingly global and virtual work environment