Management skills

Target audience

Managers and individual contributors operating at management level within the organisation

The ideal group size for this course is 10–15 participants.

Competences

• People-oriented leadership
• Task-oriented leadership
• Negotiation
• Authority
• Communication

Duration

In-class
1 day — Introduction to management skills
2 days — Management skills

Online
2 / 4 x 4-hour modules

Introduction to management skills

This is an induction program that fosters both insight and skill development around what is most important for a leader to do — enable the best from their people. After following this course, you will be able to recognise, understand and implement in your own behaviour the management skills you need to be an effective leader for your people.

Learning outcomes

• Embody the manager’s role — Management, management tasks, manager v. specialist, role conflict, transitioning from specialist to manager
• Planning — Principles of planning work; the supertanker syndrome; the planning cascade; mission/ strategies/ objectives; how to set a good objective; why set objectives?; the evidence challenge
• Organising — Organising time (principles, key goals, instruments, timesavers); organising work (job descriptions, job specifications, job maps); making decisions
• Leading — Leadership and the leader’s values; leadership activities: setting direction, aligning the team, motivating & inspiring your people
• Controlling — Control & motivation; correcting errors; disciplining; incident file; review timetable; appraising; the appraisal interview.

Management skills

Organisations expect managers to get results, but getting long-term performance requires a focus on more than just results. Research indicates that high performance is not sustainable over time unless it is also accompanied by a high degree of fulfilment — neither performance nor fulfilment exists in a vacuum.

This training will provide you with a safe environment where you can practice the key principles and behaviours of the effective manager — and of the inspirational leader. You will develop the necessary skills to fulfil the most important duty of a leader: to bring out the best in his/her people. You will understand how you can enable your team to achieve the combination of high performance and high satisfaction from meaningful work done well.

Learning outcomes

• Understanding the challenge. You understand how integrating leadership and management through the five practices is essential to creating performance with fulfilment.
• Direction. You facilitate a common understanding of the organisation’s vision and strategy, increasing team engagement. You ensure that direction is meaningful and motivational.
• Goals. You obtain support and commitment to goals. You communicate goals in a way that address both performance and fulfilment.
• Feedback. You apply a simple feedback approach to individuals and the team, addressing both performance and fulfilment. You seek feedback and receive it to model the right behaviours.
• Recognition. You discover what kind of recognition your people really value. You overcome the dilemmas of recognition. You offer recognition at the right moment to increase performance and satisfaction.
• Support. You explore the parameters of effective direct support — what it looks like, how it contributes to performance with fulfilment, and when it is necessary. You know how to get support and create performance with fulfilment in collaboration with other departments and functions.