Target audience
Managers and individual contributors operating at various levels within the organisation.
The ideal group size for this course is 10–15 participants.
Competences
- Negotiating
- Tact & sensitive behaviour
- Conflict management
Duration
In-class
2 days
About this training
In successful negotiation processes, parties investigate their seemingly conflicting interests and try to uncover what is really at stake. In most cases, underlying interests are surprisingly diverse and often form the key to win-win negotiations. To get to this level, you need to establish a relationship that is built on trust and interdependence, creating room for decisive yet agile communication with respect for each other’s points of view. Enhanced negotiation skills will improve your effectiveness and enable you to maintain good relationships.
In this course, you will practice real life situations and experiment with different negotiation techniques. You will learn to establish clear procedures and create a balanced power structure. You will experience the effects of different approaches and the way your behaviour impacts others, shaping their responses. You will be provided with highly practical analysis and communication tools, underpinned with theoretical insights. This will enable you to expand your range of negotiation skills and be more successful in achieving your objectives. Your real-life case is the central theme throughout these highly interactive two days, enabling you to integrate your sharpened skills in win-win negotiations in your daily practice.
Learning outcomes
- Establish an atmosphere of trust and interdependence
- Understand the basic communication skills to promote win-win negotiations
- Understand the key factors promoting successful negotiations
- Analyse the interests and viewpoints of others
- Explain your interests and viewpoints to others in an effective way
- Use communication skills to de-escalate potential conflicts
- Understand your style of managing conflicts and how it affects your negotiations
- Recognise and deal with manipulation and “dirty tricks” in negotiations
We tailor our courses for you.
& if you’re looking for a learning journey, we can build one with the keystone trainings — following our globally recognised methodology.
Let’s start a conversation on how we can best serve your people and your organisation.